Empresas: SLS Barcelona
SLS Barcelona, a five-star urban resort offering extraordinary experiences, introduces seaside glamour, indulgence, and excellence in the waterfront district of Port Forum. The hotel features a playful ambiance, VIP treatment, theatrical experiences, and stunning views, creating a lavish setting for memorable moments. It is the only 5-star hotel in the city with a terrace in every guestroom (471 in total), and offers amenities such as rooftop dining and bars, three swimming pools, an 800-square-meter ballroom with natural light, breakout rooms for meetings, a spa, and a state-of-the-art fitness center. Say farewell to the ordinary and hello to the extraordinary!
What you'll do
We are seeking a Night Auditor to join the opening team at SLS Barcelona. Reporting to the Night Manager, you will provide friendly, helpful, and responsive service to ensure high guest satisfaction. Your responsibilities include:
* Review end-of-day takings against logged reports
* Conduct nightly audits, reporting, and balancing for all departments and hotel functions, meticulously reconciling accounts
* Ensure credit card system reconciliation with daily transactions
* Manage overnight reservations and check-ins efficiently and courteously
* Handle guest arrivals and departures, ensuring data accuracy
* Greet and assist guests professionally and warmly
* Manage cash and credit transactions accurately
* Address guest complaints and inquiries promptly, aiming for quick and satisfactory resolutions
* Answer telephone calls efficiently
* Report issues to relevant departments and verify completion of work
* Maintain cleanliness and presentation of reception and public areas
Requisitos
We are looking for candidates who:
* Have at least 2 years of Front Office experience, preferably in an upscale or lifestyle hotel
* Have experience with hotel pre-opening (a plus)
* Embrace and celebrate SLS brand values
* Can multitask and work in a fast-paced environment
* Are proactive, positive, energetic, empathetic, detail-oriented, and passionate about hospitality
* Possess excellent verbal and written communication skills in Spanish and English
* Create a positive experience for guests, team members, and colleagues
* Learn quickly and adapt to SLS culture
* Are humble, open to ideas, and collaborative
* Are willing to try new approaches and be flexible
* Enjoy working in a supportive, fun, and hardworking team environment
What's in it for you
* The opportunity to join an innovative, rapidly growing international group committed to building a global brand
* A creative and rewarding work environment that challenges norms
* The chance to be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new locations
* Significant development opportunities
* Excellent discounts across the Ennismore family of brands
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