As a Guest Services Supervisor primary responsibility is to overlook the Guest Services team operations maintaining a welcoming and seamless arrival and departure experience for all guests.
Among your responsibilities you must ensure that all luggage is handled with care, tagged properly, and delivered or stored securely.
Guest must be assisted with transportation arrangements, including taxis, shuttles, and valet services, and provided with directions when requested, as well as controlling parking operations and SOPs.
You respond promptly to guest inquiries and requests, collaborating with other departments such as Front Desk, Concierge, and Guest Experience to ensure satisfaction.
Support individuals and group arrivals with personalized service and attention to detail. Organizing luggage (drops and pulls) or other items deliveries for guest in house, especially for groups.
Throughout your shift, you maintain a professional appearance and courteous demeanor, ensuring that every guest feels valued and cared for.
You follow safety protocols and report any suspicious activity or guest concerns to Loss Prevention as well as ensuring that any working materials are in good condition and under control.
Your role is essential in creating a positive first and last impression, contributing to the overall guest experience and the hotel's reputation for exceptional service.