* Partner with the business in a true "IT as a Service" environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone.
* Collaborate with the Regional IT Infra Director to build and run IT Infra services for all ELEs in your Zone.
* Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone.
* Implement IT governance processes (IT Service Management) for your Zone.
* Engage with the IT Director to define the IT strategy for the zone; manage the annual IT budget; support the Zone Business Leader with enrolling new companies.
* Implement a true "IT as a Service" model for IT Infra services; act as a Managed IT Service Provider; build a network and foster relationships with key business leaders.
* Monitor and report on IT service quality and customer satisfaction against KPIs and SLAs.
* Build and manage your IT team across multiple countries / ELEs; cooperate with Regional IT Infra / Governance teams; ensure consistency, collaboration, and share best practices.
* Develop and provide a portfolio of IT Business Services aligned with business needs; plan and manage the Zone IT team to meet SLA performance targets.
IT Infra & Security
* Define IT Infrastructure strategy, priorities, and roadmap in collaboration with Zone Business Leader and Regional IT Infra Director.
* Steer the Zone IT Infra team to provide top-tier IT services; oversee IT Infrastructure projects within budget, scope, and timeline.
* Ensure reliable operations of the segregated Zone infrastructure, supporting the transformation of legacy infrastructure into a segregated landscape.
* Implement and ensure adherence to Group / Regional IT (Infra and Security) standards.
* Monitor operational activities and periodically audit IT Infra & Security postures, working with the Group IT 3rd line of defense team.
IT Solutions
* Collaborate with the Zone Business Leader to define IT Solutions strategy, priorities, and roadmap.
* Lead the Zone IT Solutions team to deliver high-quality IT services; manage IT Solutions projects within budget and schedule.
* Subscribe to shared IT Solutions and provide support for instantiated solutions.
* Adhere to Group IT Solutions standards.
IT Governance & Transformation Program
* Lead the transformation program to re-architect IT Infrastructure and Solutions for your Zone.
* Implement standardized IT cost management, project management, and service management practices across all ELEs in your Zone.
Qualifications
* Master's Degree in Computer Science or equivalent; MBA is desirable but not required.
* Certifications : PMI or equivalent, ITIL (PMP & ITIL Foundations mandatory), Scrum, COBIT, TOGAF preferred.
* 5-10 years of project / program management experience in an IT environment, preferably in industrial or process-driven settings, ideally in the laboratory industry.
* Proven experience managing multiple teams and reporting lines; expertise in product strategy, portfolio management, and IT Service Management.
* Strong financial skills; ability to develop budgets and control costs.
* Excellent communication skills, empathy, interpersonal skills, and resilience.
* Fluent in English; proficient with tools like Microsoft Project, Excel, and Gantt charts.
* Experience with SCRUM, CMMi, and IT Service Management Systems (e.g., ServiceNow).
* Ability to analyze large datasets for executive reporting.
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