Overview
Join to apply for the Associate Linux Support Engineer role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is founder-led, profitable and growing, with 1100+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
This is a globally remote role.
Responsibilities
* Working from your remote home office to provide technical support for employees.
* Being available to take ownership of new cases via telephone, email and web.
* Acting as an internal customer advocate, keeping them updated in a timely manner.
* Ensuring each support case you own is handled according to our SLA with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments.
* Contributing new knowledge base articles and maintaining existing ones to ensure shared knowledge is available to customers.
* Drafting and distributing technical notices for internal and external communication.
* Prioritising work to accomplish the most important and urgent tasks first.
* Continuing to learn as our products and services grow and evolve.
* Understanding Ubuntu development process to set customer expectations correctly on timelines for a fix.
* Maintaining regular communication and information exchange with the rest of the team, locally and remotely.
* Identifying and suggesting opportunities to provide a better service.
* Participating in a regular weekend working rotation.
What we are looking for in you
* Exceptional academic track record from both high school and university.
* Undergraduate degree in a technical subject or a compelling narrative about an alternative path. Preferable majors:
Computer Science, MIS, Electrical Engineering, etc.
* Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
* Track record of going above-and-beyond expectations to achieve outstanding results.
* Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
* Knowledge or basic hands-on experience on 2 or more of the following:
o Linux server administration
o Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
o Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
o Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
* Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job.
* Strong written and verbal English communication skills.
* Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation.
* Result-oriented with a personal drive to meet commitments.
* Ability to travel internationally twice a year, for company events up to two weeks long.
Noting that we require and will perform a background check for this role.
Nice-to-have skills
* Experience supporting virtualized environments (KVM, VirtualBox, VMWare).
* Experience with other open-source desktop technologies.
* Active contribution to open-source projects/forum/code.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits reflecting our values. We balance programs to meet local needs and ensure fairness globally.
* Distributed work environment with twice-yearly team sprints in person
* Personal learning and development budget of USD 2,000 per year
* Annual compensation review
* Recognition rewards
* Annual holiday leave
* Maternity and paternity leave
* Employee Assistance Programme
* Opportunity to travel to new locations to meet colleagues
* Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence—and to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Job details
* Seniority level:
Entry level
* Employment type:
Full-time
* Job function:
Information Technology
* Industries:
Software Development
Referrals increase your chances of interviewing at Canonical.
#J-18808-Ljbffr