As Pool F&B Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.
Duties and Responsibilities
* Support the Pool F&B Manager and Assistant F&B Director in the rejuvenation of the Food & Beverage department and oversee the hostess team across the different outlets in Six Senses Ibiza.
* Ensure high-quality service at the pool, providing a warm and professional welcome to all guests.
* Ensure F&B area is checked prior to opening to guests and ensure all area is clean, properly equipped and in a high standard of maintenance.
* Oversee sunbeds ensuring prompt and efficient guest assistance.
* Implement and maintain guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
* Supervise the team in offering beverage and snack recommendations, promoting upselling opportunities.
* Handle guest complaints or special requests, ensuring quick and satisfactory resolutions.
* Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
* Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets.
* Conduct daily briefings to communicate key information, special events, and service expectations.
* Ensure the proper setup and maintenance of sunbeds, umbrellas, and pool furniture.
* Coordinate with housekeeping and maintenance to keep the pool area clean and well-maintained.
* Communicate with the front desk and guest relations teams to manage VIP sunbed reservations and special events.
* Knowledge on menu prices and suggesting upselling when necessary.
* Ascertain guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
* Maintain and update guest history files and disbursement of relevant information ensuring guest requests and preferences and / or food allergies are implemented whenever possible.
* Maintain efficient administration within the department preparing and submitting operational reports on time.
* Ensure all equipment of the department is kept clean and in good working condition.
* Upsell all resort, Wellness & Experience, and outlet facilities.
* Attend meetings and training as required by Pool Manager.
* Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
* Perform any additional tasks given to me by management.
Qualification
* Possess a minimum of two years total experience in similar hotel operational role.
* In terms of frontline F&B supervisor, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
* I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
* Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS.
* Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
* Fluent in English and Spanish is a plus.
* Valid Spanish Work Permit or European Union citizenship is required for this role.
The above is intended to provide an overview of the role and responsibilities for a Pool F&B Supervisor at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and / or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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