This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.We are looking for a Team Leader for the Financial Lines Multinational Service team, to be based in our Multinational Excellence Centre in Madrid.If you have previous experience in multinational insurance programs, proven leadership capabilities and bring a passion for process optimization, we encourage you to apply for this exciting opportunity.Your TeamOur Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients.
We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth.As part of our newly established Multinational Excellence Centre in Spain, you will at first report to our Head of Business Model Transformation and Process Redesign and become part of a global and dynamic team of Multinational professionals.The Impact You Will HaveYou will be responsible for leading a talented team of Multinational Insurance Program Service Experts, implementing our Financial Lines portfolio and ensuring excellent service delivery and high motivation for all.You will support the implementation of large-scale process improvements and strategic initiatives to enhance service delivery and optimize operations.
You will ensure the upskilling of your Multinational Excellence Centre team and build solid relationships with the Allianz stakeholders worldwide.ResponsibilitiesLead a team of multinational insurance program service experts according to Allianz standards and with the highest integrity, including performance management and development of individualsEnsure that your team's portfolio of accounts is managed in an efficient and timely mannerMonitor KPIs and capacity with clear and frequent team communication, aligning with stakeholders and delivering reports, ensuring that targets are met (Service Level Agreements including availability, IIP service performance, response, cost, quality)Develop, manage and sustain effective working relationships with all key local and regional stakeholdersPlan and steer resources and workloads within your teamPlay an active role in change management initiatives across the Multinational Excellence Centre, collaborating closely with your line management to roll out new procedures and productsParticipate in regional / general projects where requiredWhat You'll Bring to the Role5 years' experience in multinational insurance operations or UnderwritingLeadership experience (eg. running a major project or working group)Excellent understanding of relevant products, wordings, terms and conditions and coveragesExperience acting as the technical referral point for the team, for complex issues and queriesAble to motivate others in their daily tasks along with a bigger picture viewExperience leading local / regional / global initiatives with knowledge of lean best practicesReady to train, develop and coachAble to independently drive data quality, analysis and to present clear results with actionsExperience with transformation, process improvement or change managementEase with IT, and experience applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-makingFluency in English, with knowledge of Spanish and other languages a distinct plusPeople with DisabilitiesWe want to give all our candidates the best opportunity to succeed.
If you need any adjustments to be made during the application and selection process, please email Recruitment AgenciesAllianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.
Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.
When we do use agencies, we have a PSL in place, so please do not contact managers directly.
Failure to comply could / may result in the disqualification of the candidates and / or the termination of our contract and / or fees not being paidAdditional Information***** | Operations | Management | Allianz Commercial | Full-Time | PermanentLearn more about careers at Allianz Commercial by clicking here.Equal Opportunity StatementAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us.
Let's care for tomorrow.
#J-*****-Ljbffr