Vueling, part of the IAG Group, is a leading European airline serving 250 routes across 30 countries. With over 5,000 employees, we aim to deliver a great travel experience.
Mission
Be the key link between our Operational Control Centre (OCC) and all Vueling airports, ensuring everything runs smoothly behind the scenes and helping keep operations efficient.
Tasks & Responsibilities
- Act as the main point of communication between the OCC and all Vueling airports, ensuring information flows clearly and efficiently.
- Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.
- Manage access to key operational systems so airport and handling teams have everything they need.
- Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for passengers.
- Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.
- Collaborate with internal teams and external partners (including social media and lost & found) to resolve passenger needs and operational challenges.
Academic background
- No specific degree required, but experience in aviation or customer service is a big plus.
- Solid understanding of airport operations and ticketing systems.
- Ability to stay calm and solve issues quickly in a fast‑paced environment.
- English (B2 or above)
- Spanish (C1)
- Catalan (C1)
- Italian or French are a plus
Experience
- About 1 year of experience in an airport environment, ideally covering different seasons.
- Hands‑on experience in airport handling or customer service roles, understanding passenger needs and operational priorities.
Skills
- Strong communication and problem‑solving skills
- Ability to work under pressure and make quick decisions
- Team player with a customer‑first mindset
- Organized and detail‑oriented
- Flexibility and availability to work in rotating shifts, adapting to the dynamic nature of airport operations
Values
- Make it happen
- Make it better
- Make it safe
- Make it cost‑focused
- Make it customer‑oriented
- Win together
Vueling is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
