Here at CORUS we are looking for a Community Manager to join our team on an international insurance project.
Location: Remote (you must be in Spain)
Community management of the company's Global Social Media accounts.
Analysis and categorization of social media posts.
Set up and conduct trainings and workshop sessions on social customer care for our Business Units or Group Functions.
Manage incoming requests through our support contact form and redirect to the right team within the company.
Supporting the Brand Marketing team on the Business Units adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards and measures within Sprinklr
Provide end-to-end support for Sprinkr and Meta Business for configuration, bugs, ticket management, permissions.
Understanding of customer service principles and the ability to provide timely and helpful responses to community members inquiries and feedback.
Create reports on specific social media activities from customers or other industry topics
Analytical skills to understand data and KPIs gathered from social media monitoring, draw conclusions, and make recommendations for community engagement and digital care strategies.
Highly Proficient (native preferred) in English and fluent in Spanish, German is a plus
Social Media Tools and platforms: Familiarity and experience with Sprinklr and Sprinklr service module (nice to have).
Experience in customer service of organic and paid campaigns.
Tech savy, up-to-date and has a “finger on the pulse” of the digital landscape, platform changes, current trends and user behaviors.
Communication: Excellent written and verbal communication skills to interact with the community, respond to inquiries, address concerns, and communicate key messages effectively.
Remote position from Spain.
Flexible remuneration and a personalized training plan.
International projects of high technological value.
No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical or social condition.