Technical service expert (w/m) (barcelona)

**Technical Service Expert** (W/M)**:
**Company description**:
**Splio is a scale-up in the marketing and digital technology market**, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.

**Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation,** as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.

More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.

**The mission.**

As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.

You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company

**Responsabilities & main activities.**
- Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
- Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
- Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.

**Skills required.**
- Background
- Master's degree in Engineering or related technical field
- 3+ year in Technical Service department
- Interpersonal oral and written communication skills, both in French and English

**Skills**
- Proficient with SQL, Python scripting and REST API usage
- An understanding of any ETL type system. Experience operating one is a plus.
- A high degree of autonomy

**To stand out from the crowd**
- Fluent in Spanish or/and Italian is a plus

**Perks & Benefits**:

- 37 days-off (25 paid leaves + 12 Splio days)
- ️ 80% **Remote work possible**
- Edenred card that you can use for lunch (8€ per days)

**More information**:

- Contract type: Full-time.
- Place**:Barcelona (SPAIN)