Ensures the optimal functioning of the assigned application(s) in functional sense and the continuity and security of data and software.
Responsible for the accurate intake, resolving or let solving of incidents, changes and requests from customers on functional and/or technical area within the agreed service levels.
Participating in projects (can be through Competence Center) aimed at the roll-out of applications within Nutreco and/or improving applications in functional and/or technical area.
The Application Engineer supports the user organization and executes maintenance and management tasks for applications. Contributes to the design and introduction of new ICT-solutions
Application KPIs will be measured to ensure that applications are running effectively and efficiently.
Acts mainly on an operational level.
The Application Engineer reports hierarchically to one of the Team Leads of the Application Services Domain in the Global IT Services organization and has a global scope for the concerned application(s).
Reports functionally to Process Information Manager if Application Engineer works for Competence Center.
For the Change & Release Management role:
Is Chairman of and manages the CAB (agenda, invites, minutes)
Insures the CAB is involved when necessary
Participates in the Global CAB with the external service provider
Is in close contact with the external service provider to ensure changes progress as needed
Verifies if the CAB is needed to accept the RfC under consideration
Approves or Rejects Changes for building
Authorizes or Rejects Changes for Implementation
Documents decision making regarding the Change & Release Management process
Resolves issues and conflicts
Processes changes in the Nutreco service management tool
Informs all stakeholders on the promote to production planning
Informs all stakeholders on the closed changes on a monthly basis
Stimulates creation of Standard Changes and approves Standard Change procedures
Explains processes, tooling, external service provider involvement etc. to all stakeholders when applicable
Applies procedures strict when necessary, is flexible when possible
Reports on the process performance
Job Description:
Application development
- Specify and quantify capacity requirements of the technical infrastructure
- Translating the functional design into a technical design
Application maintenance and management
- Takes care of the daily management and optimization of the applications, including execution of High Availability tests and Quality tests.
- Performs system testing, configures standard software and optionally acceptance testing
- Responsible for resolving incidents and processing changes on functional and technical area within the application by directing suppliers and/or self-executing activities
- Analyzes problems, conducts improvements and identify trends
- Checks the operation of control and security measures of hard- and software
- Establish relevant application management documentation
Application support
- Support the user organization via solving incidents and the introduction of new or custom solutions with information and/or directions
- Give direction to smaller projects for adaptive and preventive maintenance and act as technical project leader
Management advice/reports
- Reports Service Level Management data/KPIs regarding assigned application(s) into GITS organization
- In a Team Lead role manages a team of developers, responsible for staff development, managing workload, setting objectives and other related management responsibilities
Change & Release Management
- As define in GITS the Change and Release management role is key to ensure we have a smooth and well managed set of services
- The Change Coordinator Applications is responsible for managing the entire Change & Release Management process, in line with the Nutreco Process Definition and Implementation Guidelines. The Change Coordinator Applications is responsible for all changes within the domain, including releasing them into production environments. The Change & Release Manager is responsible for the results and quality of the Change & Release Management process.
- The efficiency and effectiveness of the process must be in accordance with the SLAs, using measurements, reporting and improvements of the process
Our organisation:
Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.
Equal Opportunity Employer:
Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
📌 Automation Engineer
🏢 Skretting
📍 Cojóbar