Job Title
Salesforce Implementation Specialist - Hospitality Solutions
Summary of the Role
The Salesforce Implementation Specialist is responsible for deploying, configuring, and supporting Amadeus Hospitality products and integrations within the Salesforce Platform. Working closely with Delivery, Customer Success, and Consulting teams, the role ensures solutions meet customer requirements and project timelines, leverages automation tools to streamline activities, and provides ongoing support and process improvements.
Main Responsibilities
* Deploy and configure Amadeus products and third-party integrations within Salesforce based on customer requirements.
* Analyze, test, and validate solutions, ensuring quality and compatibility before delivery.
* Complete and maintain project documentation and provide functional support throughout the implementation lifecycle.
* Communicate directly with customers to gather requirements, demonstrate solutions, and address feedback.
* Manage daily assignments and ensure timely completion to avoid project delays.
* Troubleshoot and resolve post-implementation issues, managing a queue of support cases.
* Collaborate with project managers, consultants, and internal teams to deliver high-quality services.
* Identify and implement process improvements, leveraging automation tools (e.g., UIPath, Power Automate) to optimize workflows.
Ideal Candidate Requirements
* At least 2–4 years in a technical deployment or production environment
* Experience working with the Salesforce platform in declarative configuration (e.g., building flows, custom fields) without coding
* Salesforce Certified Administrator (at least one admin certification required)
* Ability to troubleshoot, analyze, and resolve technical issues
* Familiarity with integrating third-party products/services within Salesforce
* Proven ability to manage multiple assignments daily and meet tight deadlines
* Experience maintaining accurate project documentation
* Interest or experience in process automation tools (e.g., UIPath, Power Automate, RPA)
* Proactive mindset for identifying and implementing workflow efficiencies
* Excellent communication skills in English and Spanish
What we can offer to you:
* A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
* A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
* A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.