**_Duties and Responsibilities_**
**_ Vision and Values_**
As Agora Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
**_ Operational Ownership_**
In this role, I will assume full responsibility for the efficient operation of Agora (boutique department) to provide exceptional products and services within Six Senses brand operating standards and budget.
I will work strategically with the Resort Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
My scope of work includes:
- Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
- Focus on the rejuvenation of the boutique experience.
- Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
- Focus and review regularly through my physical presence in Agora (boutique), our rigorous adherence to LQA standards.
- Responsible for an exceptional guest experience when visiting the Boutique.
- Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
- Responsible for inspecting Agora (boutique) on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
- Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
- Plan a robust business for Agora (boutique).
- Responsible for monthly inventory.
- Follow pricing guidelines given set by the property.
- Thorough knowledge of all facilities and services offered by the property.
- Support updating guest history profile.
- Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
- Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
- Ensure that all activities within Agora department are carried out ethically, honestly and within the parameters of local law.
- Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
- Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
- Minimize payroll costs by maximizing productivity and efficient scheduling of
- Complete accurately all corporate reporting requirements for the role.
**_
Skills and Experience_**
To execute the position of Agora Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.
Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies on merchandising and retail. along with some knowledge of accounting software. I have an excellent command of written and spoken English with some knowledge of the local language and customs.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
- Six Senses Ibiza is an equal-opportunity employer. This policy applies to all terms and conditions of employment._