Global Tech Solution Manager - Digital Operations Center (d/f/m)
Join to apply for the Global Tech Solution Manager - Digital Operations Center (d/f/m) role at TK Elevator
4 days ago – Be among the first 25 applicants
Overview
Digital Operations Centers (DOC) at TK Elevator intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers' elevators and escalators. At multiple locations worldwide we run DOCs where top experts from the elevator domain, data and field operations gather. These efforts are facilitated by a comprehensive set of digital solutions that create data transparency, recognize failure patterns, derive actionable recommendations for service technicians and monitor post‐intervention performance.
We are seeking a highly skilled Tech Solution Manager (d/f/m) to join our global DOC team, located in Madrid. The ideal candidate combines strong project management and communication skills with a good architectural understanding of digital solutions, including IoT data, cloud infrastructure and frontline applications.
This role is key to defining consistent and executable roadmaps for the digital solutions supporting DOCs at TK Elevator.
Responsibilities
Closely collaborate with Product Owners of our digital solutions that are needed to support DOCs.
Coordinate development tasks, feature requests, and cross‐country pattern management for DOC, ensuring timely responses and operational efficiency.
Take ownership of DOC's ongoing development, coordination with international teams, and management of day‐to‐day operations.
Coordinate workshops with business stakeholders and development teams to align requirements and implementation.
Ensure end‐to‐end communication between affected parties in the context of feature developments.
Manage and follow‐up on features requested to the global portfolio management process (PMP).
Evaluate and manage dependencies to other digital solutions (e.g. Customer Portal).
Qualifications
Bachelor's or Master's degree in business, economics, technical or engineering program or a comparable subject.
Minimum 5 years experience in project management roles in the context of digital solutions.
Experience in managing cross‐functional teams, including developers, designers, QA, DevOps, and business analysts.
Skilled in producing project documentation, including project charters, roadmaps, and progress reports.
Excellent communication and stakeholder management skills.
Strong problem‐solving and decision‐making abilities.
High attention to detail and commitment to quality.
Proficiency in the core MS Office suite of applications, ideally additional PowerBI skills.
Passion for data‐driven innovation in industrial services.
Fluent in English; German is a plus.
Benefits
Health and Safety – Highest standards and a wide range of health promotion and healthcare activities.
Flexibility – We support, for example, through flexible yet regulated working hours and remote working options.
Collaboration & diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation.
Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally.
Creative leeway – We offer an environment in which you can try out new solutions in a no‐blame culture.
Sustainability – We act with responsibility and environmental awareness.
Work environment – We have modern workplaces and IT equipment, subsidised lunchtime meals in the canteen, free parking and discounted public transport tickets.
About TK Elevator
TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centres globally, we are moved by what moves people. TKE – Move Beyond.
Contact
Please apply online in English, including your notice period and salary expectation .
Talent Acquisition
Uwe Hüsken
#J-18808-Ljbffr