Process Lead (Spanish), Alexa Shopping Operations
We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting‑edge technology alongside our operational excellence. Driving appropriate data‑oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
Be an SME for the process and a referral point for peers and junior team members
Ability to meet deadlines in a fast‑paced work environment driven by complex software systems and processes
A Bachelor’s Degree and relevant work experience of 3+ years
Excellent level of English and Spanish, C1 level or above
Lead and participate in process improvement initiatives
Comfortable working in a fast paced, highly collaborative, dynamic work environment and willingness to support several projects at one time, and to accept re‑prioritization as necessary
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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