About Deployed
Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.
Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.
What You'll Do in the Role
The primary objective of this position is to support the claims department with follow ups and new lodgements that are provided to by the claims team and management. The claims will consist of both Domestic & Commercial Insurance. It is essential that the handling of all claims is completed in an accurate, timely and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Support the claims team with follow ups and lodgement of new claims as provided by the team and management.
* Assist in managing the claims inbox is cleared and maintained daily.
* Manage between 20-30 Daily Follow ups.
* Manage claims with a sense of urgency to get them followed up quickly with an answer back to the team.
* Handle queries to limits of role or delegate to the most appropriate staff member.
* Provide advice on making a claim and the processes involved.
* Detailed notes on Winbeat to be entered on all claims.
* Liaise between clients, brokers, insurers, repairers, builders and valuers throughout the claims process.
* Negotiate with assessors and insurers to obtain an accurate and timely resolution to claims
* Comply with all office policies and procedures along with various laws, codes and regulations.
* Back up for the team when someone is away or on leave.
* Exceptional customer service when required.
* Ensure customer complaints are escalated and responded to within specified Internal Dispute Resolution timeframes as per RG 271, and that responses are thorough and fair.
* Perform other duties and responsibilities as requested by the Insurance Director & Operations Manager.
Skills /Qualifications
* Strong verbal and written communication skills.
* Must possess Microsoft Word, Excel, and Outlook skills along with administrative skills.
* Experience with Winbeat & Officetech preferred.
* Strong understanding of all General Insurance policy wordings.
* Strong Relationship and Team Building Skills.
* Strong negotiation skills.
* Must maintain a good attendance record.
EDUCATION, EXPERIENCE AND LICENSES
* High School Diploma or Equivalent
* 3 years’ minimum experience in Domestic & Commercial claims handling in a brokerage.
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
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