Our client is the world’s leading provider of digital printing solutions. Since the early 1980s, the company has played a key role in transforming the digital print market with reliable, easy-to-use equipment capable of producing high-quality results on a wide range of materials.They are currently driving a major strategic expansion into large-scale industrial production of cylindrical objects. This product line represents an entirely new segment for the company. Rather than manufacturing, they will act as the distributor of this advanced technology, entering a market where they currently have no established channel.As an Industrial Service & Installation Technician, you will be the go-to technical expert for equipment installations, customer training, remote troubleshooting, and service documentation. You will guide operators and maintenance teams through best practices, ensuring they can self-service their systems efficiently. Apply now!Languages :Full professional level of EnglishMain Responsibilities:Lead on-site installation of industrial devices at customer facilities across EuropeDeliver high-quality operator and maintenance training to enable customer self-serviceAct as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshootingMaintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learningsProduce technical guides, videos, and step-by-step service materials for the global knowledge baseCollaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalate complex issues and contribute to product improvementsPartner with Sales, Application Specialists, and other internal teams to ensure aligned communication and high customer satisfactionAttend industry events and support demonstrations when neededStay current on new procedures, components, and updates related to the product linePerform additional duties that support the successful rollout of this new industrial product categoryCore Skills/Experience:Strong electromechanical knowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipmentAbility to logically troubleshoot complex systems (mechanical, electrical, software)Familiarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficialUnderstanding of networking fundamentals (TCP/IP, connectivity troubleshooting)Experience in technical service, field engineering, or installation within industrial equipment or digital printing environmentsProven customer-facing experience with the ability to train operators and explain technical concepts clearlyExperience creating service documentation or providing structured technical training is a plusOutstanding customer service, presentation, and training abilitiesHighly independent, proactive, and solution-orientedOrganized and efficient in managing multiple cases and priorities.Excellent diagnostic, analytical, and problem-solving skills.Valid driver’s license and willingness to travel across Europe when required (70%)Ability to lift up to 80 lbsWhat's on offer:Competitive salary + Bonus based on performanceHybrid model from BarcelonaPermanent contractFlexible working hoursTicket restaurantPrivate health insuranceOpportunity to start a new business unit and grow withinOur recruitment process :Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment processStep 2: Interview with the Hiring ManagerStep 3: Interview with a member of the teamStep 4: Interview with the HR + psychometric assessment