Get AI-powered advice on this job and more exclusive features.The Associate CS Director supports the Customer Service Director on leading and shaping the end to end Customer Service Experience across our company. In collaboration with the Customer Service Director, this role will help to define and shape all Customer Service processes across all the markets we operate and consider all our projects.Key Responsibilities :
Support the Customer Service Director in the following tasks :
Improve our customer service engagement and satisfaction in collaboration with the team and using technological toolsEnsure the team is working efficiently, according to the business needs and following our procedures and policiesTake ownership of customers' issues and follow problems through to resolutionKeep accurate records and document customer service actions and discussionsStrategically lead and develop the team to enhance performance by setting clear accountable performance measures and goalsPromote an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communication and teamworkCoordinate the operation on a daily basis, providing timely, accurate and rigorous responses to the teamAnalyze statistics and compile accurate reports. ensure that the data is reliable and that timely decisions can be made based on itCollaboration with HR to establish recruitment and development needs, as well as performance reviews and follow upsControl technological, financial and human resources and utilize assets to achieve qualitative and quantitative targetsKeep ahead of industry's developments and apply best practices to areas of improvementRequirementsRequirementsHigh level of English and SpanishAt least 2 years in a similar role. Background in Call Center will be highly valuedCustomer Service oriented, good knowledge of Excel, Customer Service software, databases and tools (AI tools will be a plus)Great verbal and written communication skills, as well as strong collaborative work styleStrong analytical capability and attention to detail and strategic vision, used to anticipate needs and demands within our departmentProvable experience in multicultural and remote team leadership;
also accustomed to leadand prioritize according to the business needsSeniority levelSeniority level Mid-Senior levelEmployment typeEmployment type Full-timeJob functionJob function OtherIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Leadtech Group by 2xGet notified about new Associate Manager jobs in Spain .Associate Project Manager, Early Phase (Spain)Madrid, Community of Madrid, Spain 3 weeks agoBusiness Ethics & Compliance Analyst, DetectionGreater Madrid Metropolitan Area 3 days agoSenior Business Development Executive / Senior Sales Manager Associate Customer Success Manager - 100% remote - Europe Business Analyst - (Remote Europe and Nigeria) FULLREMOTE- Business Analyst (Fluent English)Madrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 6 months agoClinical Project Manager / Senior Clinical Project ManagerMadrid, Community of Madrid, Spain 1 week agoClinical Project Manager / Senior Clinical Project Manager Business Analyst & Data Annotator (for ML)Greater Madrid Metropolitan Area 2 days agoOnboarding Leader & Success Account Manager (APAC)Madrid, Community of Madrid, Spain 1 week agoSenior Amazon Brand Manager - Future OpportunitiesMadrid, Community of Madrid, Spain 3 months agoSenior Amazon Brand Manager - Future OpportunitiesMadrid, Community of Madrid, Spain 4 months agoMadrid, Community of Madrid, Spain 4 weeks agoBurgos, Castilla and Leon, Spain 5 days agoSanta Cruz de Tenerife, Canary Islands, Spain 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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