Call center sales representative

MCI is a rapidly growing tech‑enabled business services company with a strong call center presence in the USA and internationally. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across a variety of industries.

We are hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact in a fast‑paced, goal‑oriented environment.

Key Responsibilities

• Make outbound calls to potential and existing customers
• Promote and sell products or services tailored to customer needs
• Handle objections and close sales effectively
• Meet or exceed sales quotas and performance metrics
• Maintain accurate records of sales activities and customer interactions
• Follow up on leads and respond to customer inquiries
• Stay informed about product updates, promotions, and offerings

Qualifications

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Strong sales and persuasion skills
• Excellent communication and negotiation abilities
• Ability to work in a fast‑paced, target‑driven environment
• Previous sales or telemarketing experience is a plus

Additional Requirements

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Benefits

• Health maintenance organization (HMO) coverage with dependent options
• Dental coverage and in‑house dental assistance
• Free meals during training, allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Employee shuttle services, company retreats, and off‑site events
• Growth and promotion opportunities

Equality, Diversity, and Inclusion

MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and provides reasonable accommodations for qualified employees with disabilities, consistent with the Americans with Disabilities Act and other applicable laws.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, disability, gender identity, genetic information, marital status, national origin, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.