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Job Title: IT Operations Team Leader (Remote, Europe)
Description: We are seeking an experienced IT Operations Team Leader to join our dynamic IT department in Europe. The role involves leading and overseeing the daily operations of our IT team, collaborating with cross-functional teams, ensuring efficient IT service delivery, and contributing to strategic IT planning.
Responsibilities:
* Team Leadership: Lead, mentor, and support a team of IT professionals; foster a positive, collaborative work environment.
* IT Operations Management: Oversee IT operations in Europe, ensuring system stability and performance optimization.
* Service Delivery: Ensure IT services meet SLAs and quality standards; drive continuous improvement.
* Project Management: Manage IT projects from initiation to transfer into operations, ensuring timely completion.
* Vendor & Partner Management: Coordinate with external service providers; evaluate and negotiate contracts.
* Business Continuity: Develop and maintain disaster recovery and business continuity plans.
* Performance Monitoring: Establish KPIs and use data to improve IT operations.
Profile:
* Bachelor's degree in Computer Science, IT, or equivalent experience.
* Several years of leadership and IT operations experience.
* Strong technical expertise across IT domains.
* Excellent leadership, communication, and interpersonal skills.
* Project management experience; PMP certification preferred.
* Knowledge of European data protection laws.
* Familiarity with ITIL and service management frameworks.
* Fluent in English; additional European languages are a plus.
* Willingness to travel within Europe.
Additional Details: 100% remote work, high level of English, stable project, salary range €40,000-€42,000.
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