We're hiring: Receptionist Temporary position | Start date: As soon as possible Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests. As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes. Key Responsibilities: * Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times. * Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges. * Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation. * Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties. * Monitor guest access, key handling, and general building security, reporting any concerns when necessary. * Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers. * Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance. * Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service. Requirements: * Minimum B2 level in English. * Positive, proactive, and organised team player with great communication skills. * Strong attention to detail and a genuine passion for customer service. * Previous experience in reception, hospitality, or customer service is a plus. Position Details: * Temporary summer role * Start date: As soon as possible * 40 hours per week, with rotating shifts Monday to Sunday Interested? We'd love to hear from you!