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Associate Dispute Resolution OTC
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Smith+Nephew .Smith+Nephew is hiring an
Associate - Dispute Resolution OTC (English & Spanish speaking). As a key player in the finance operations team, you will be responsible for shaping the Disputes Centre of Excellence and ensuring effective dispute process delivery in line with company policies.What you will be doing
Resolve customer disputes promptly with proper documentation.Communicate resolutions professionally to customers.Coordinate with internal departments on queries.Analyze root causes and implement corrective actions.Maintain accurate dispute records and track resolutions.Contribute to customer master data accuracy.Escalate unresolved issues appropriately.Support team collaboration and process improvements.Ensure policy compliance and conduct quality checks.Maintain operational documentation and provide training as needed.Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.What will you need to be successful
1-2 years of experience in order management, customer service, or collections in an international setting.Understanding of OTC processes and controls.Experience in process improvement.Intermediate Excel skills.Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus).Fluent in English and Spanish (spoken and written).Excellent communication and decision-making skills.Ability to thrive in a fast-paced, cross-functional environment.In compliance with Spanish law, a gender question is included for reporting purposes.We offer a comprehensive benefits package including inclusion and diversity initiatives, bonuses, pension plans, health insurance, and flexible working options.If you share our passion for innovation and meet the criteria, we encourage you to apply. We value diversity and welcome all applicants.Additional Information
Seniority level:
Not ApplicableEmployment type:
Full-timeJob function:
Finance and Accounting/AuditingIndustry:
Medical Equipment Manufacturing
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