Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD
Join us at Trilogy
We are seeking a Senior Technical Support Engineer to join our remote team. This role offers a competitive salary of $60,000 per year USD, with an hourly rate of $30.00.
About the Role
In this position, you will be at the forefront of transforming technical support by integrating AI solutions with human expertise. You will handle complex technical challenges across our enterprise software products, acting as a detective, innovator, and AI mentor.
Responsibilities
* Bridge AI capabilities with human support to create industry-leading support experiences.
* Resolve challenging cases that test current AI technology.
* Continuously expand AI capabilities through innovative solutions.
Requirements
* 4+ years of experience in technical support or engineering roles, with a proven record of solving complex issues.
* Advanced proficiency with generative AI tools, including creating automated workflows and custom AI solutions.
About Trilogy
Trilogy has been a leader in software innovation for over three decades, focusing on talent, technology, and new business incubation. We foster a collaborative environment where you can grow your career rapidly.
Employment Details
This is a full-time, long-term position (40 hours/week). The role is offered as an independent contractor agreement with weekly payments. The compensation is $30/hour, totaling approximately $60,000 annually.
Additional Information
* Seniority level: Associate
* Industries: Software Development, IT Services, and Consulting
* Location: Remote
If you're ready to push the boundaries of technical support and AI, click the "Apply" button to learn more. We look forward to your application!
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