Remote Software / Application Support (SQL) – Healthcare Software
Help Philips to impact healthcare by finding and establishing solutions for healthcare software, enabling clinicians to provide the best care for patients.
Your role :
* This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
* As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, resolving application issues (including scripting & queries), and escalating to 2nd/3rd line support when necessary.
* You will ensure customer satisfaction through excellent service, timely communication, effective prioritization, and product training.
* You will provide quality documentation & reporting and share your subject matter expertise to support colleagues.
* This role offers the opportunity to work from home.
You're right for this role if :
* You have a technical background with experience in Application/Software Support, ideally in healthcare, or are willing to learn clinical solutions.
* You hold a bachelor's degree in computer science, medical informatics, or a related field.
* Your technical skills include:
* Windows Server
* SQL Server 2012+ with query capabilities
* Networking
* Ideally, HL7, FHIR, and an understanding of clinical/hospital workflows
1. You can communicate effectively with both technical and non-technical stakeholders.
2. You demonstrate reliability, commitment, confidence, and strong teamwork skills.
3. You are fluent in Spanish and English.
4. Please apply with your CV in English.
If you are interested and possess many of the required experiences, we encourage you to apply, even if you don't meet every qualification. You may be the right candidate for this or other opportunities at Philips.
About Philips
We are a health technology company built around the belief that every human matters. Our mission is to ensure access to quality healthcare for all. Join us to do work that makes a difference in people's lives.
We support reasonable adjustments during our recruitment process. For more information, please review our Inclusion and Diversity Policy and Human Rights report.
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