**Location**: Barcelona, Spain
**Key Responsibilities**:
Ensure an effective and efficient order-to-cash process
Keep customer requirements updated in our system.
Provide regular reports and information to stakeholders.
Build an intimate relationship with Firmenich customers and internal stakeholders
Monitor performance on agreed KPIs; ensure targets are met and develop improvement plans when necessary
Supervise execution of day-to-day work aiming for continuous improvement
Manage daily escalations and issues
Analyze and define action plans to improve customer service for defined accounts
**We Value**:
3-5 years experience in Customer Service and/or Commercial
SAP experience preferred
Fluency in English is a mandatory, French and Spanish would be a plus
Absolute customer focus
Great communication verbal and written, emotional intelligence, active listening
Team spirit, collaborative, willing to take different challenges, flexibility, dynamic, agile, well
- organized
Problem solving, crisis management, Resilience
**We Offer**:
Joining a market leader multinational company in the flavors and fragrances business
Hybrid working arrangements for an enjoyable work and life a balance
Learning, training and development plans
LI-FIR1 #LI-Hybrid