Publicada el 18 junio
Misión del puesto
Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. We are looking for a Project Manager.
Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
Main Duties
Provide support in the pre‑sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client’s vision, objectives, and expectations.
Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
Manage project progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow‑up meetings and steering committees.
Alert operations management of potential deviations. Establish communication and risk mitigation plans.
Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
Lead project demos for the client.
Lead the resolution of issues arising from project implementation.
Lead the relationship and pursue customer satisfaction regarding the project.
Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential up‑and‑cross‑selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Experience Needed
At least 5 years of experience in PM roles.
At least 3 years participating in end‑to‑end CRM implementation processes.
Experience working with agile methodologies (SCRUM, JIRA, etc.).
Medium to high level of English.
What We Offer
Permanent contract.
Adaptable schedule – balance your professional and personal life.
Certifications plan – improve your skills and get official certificates from our main partners.
Home office – you decide and we support you.
Flexible retribution (public transport ticket, restaurant ticket, …).
Health insurance. xhfqzwm
Our commitment to a better society is not just an intention.
Professional development: evolve, grow and get where you want to go.
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