Localisation: Barcelona
Salary : up to 75K + 20K variables
‼️ Spanish native & English (fluent) mandatory
The name of the client is confidential. It's a SaaS platform, leader on the market. They are expending their team in Spain.
Main Mission
You'll work closely with the Spain General Manager in order to:
* Lead a major automation initiative in close collaboration with team coordinators to streamline processes, clearly define roles and responsibilities, and improve overall operational efficiency.
* Reduce internal onboarding time by standardizing workflows, documentation and knowledge sharing, ensuring faster ramp-up and smoother team integration.
* Structure, transform and scale Customer teams (Support & Consulting) to support SaaS growth and ensure a high-performing, scalable delivery model.
* Optimize processes, workload distribution and SLAs to improve operational efficiency, reduce churn and deliver a consistent customer experience.
* Work closely with Product and cross-functional teams to align customer feedback, onboarding processes and product evolution.
Conditions
* This role requires regular on-site presence in a city in Catalonia
* Fixed Salary up to 75K + 20K variables
* Autonomy and flexibility
Looking forward to meet you