Your Purpose
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Join our new MSC Cruises Excellence Hub as an HR Manager and shape the people strategy behind a fast-growing, high-volume commercial operation.
You will support the build of a multilingual and dynamic environment, attracting, onboarding, and retaining talented sales professionals who thrive in a competitive, fast-paced setting.
With a strong focus on growth and continuity, you will play a key role in building a sustainable talent pipeline, strengthening workforce stability, and creating the right foundations for a high‑performing hub.
Working in a people‑driven environment, you will help foster a culture where individuals feel supported, engaged, and empowered to succeed.
Your Impact
HR Leadership
Translate site growth targets into practical HR plans covering hiring, onboarding, retention and workforce stability
Support the build‑up of a high‑performing multilingual sales population aligned with business needs
Help shape the people environment needed to support a commercial, target‑driven and incentive‑based workforce
Contribute to creating the right employee proposition to attract and retain commercial talent in the Valencia market
Full Employee Life Cycle Management
Oversee recruitment, onboarding, employee relations, people processes and HR reporting across the employee lifecycle
Develop and support initiatives aimed at reducing attrition, improving retention and limiting absenteeism
Ensure smooth employee integration and a strong onboarding experience for new joiners
Manage and monitor key people data across recruitment, payroll, engagement surveys and compliance‑related tracking tools
Support the business through rapid hiring waves, seasonal workforce needs and evolving Spanish labour or regulatory requirements
Support key people topics including attendance, payroll coordination, local HR administration and employee documentation
Monitor key people metrics and help identify areas of risk or improvement related to workforce stability and employee engagement
Stakeholder Partnership & Culture Building
Partner closely with Sales Leadership, Training, Finance, business leadership and global HR teams
Act as a trusted local HR partner, helping the business manage people‑related challenges in a pragmatic and balanced way
Act as a key link between the local hub and headquarters, ensuring alignment between global HR guidelines and local market needs
Support employee relations topics and maintain constructive dialogue with local employee representatives and unions, in line with business needs and local practices
Build strong relationships with universities, local institutions, fairs, chambers of commerce and talent communities to support recruitment and employer visibility
Help strengthen MSC Cruises’ local employer presence and attractiveness in the Valencia market
Support a culture that combines performance, accountability, engagement and inclusion
Help create an environment where employees feel motivated, supported and set up to succeed in a competitive, multilingual sales environment
Build an inclusive and engaging culture aligned with MSC values, helping employees feel motivated, supported and set up to perform in a sales environment operating across extended hours (12/7)
Your Journey so far
Essential Experience & Skills
Minimum 10 years of experience in HR generalist, people management or talent leadership roles, ideally in fast‑paced and sales/performance‑driven environments
Strong experience supporting recruitment, onboarding, retention and employee relations in growing or evolving organisations
Solid knowledge of Spanish labour law, local HR practices and employee lifecycle management
Proven experience working in multicultural and multilingual environments, ideally with customer‑facing or commercial populations
Previous experience in sales‑driven, service‑oriented or performance‑based environments is highly valued
Strong understanding of the people dynamics typical of a commercial workforce, including motivation, retention, absenteeism and employee stability
Experience supporting the launch or set‑up of a new site, team or business unit is a strong advantage
Strong knowledge of the local Valencia / Spanish talent market and employment landscape is highly desirable
Education
Bachelor’s degree required, ideally in Human Resources, Business Administration, Psychology, Law or a related field.
A strong academic background is important; however what will be most critical for success in this role is the depth of practical HR experience, local market knowledge and ability to operate effectively in a complex, multilingual and performance‑driven environment.
Key Competences
Strong understanding of the Valencia talent market and local employment landscape
Ability to attract, engage and retain talent in a competitive and fast‑moving environment
Strong interpersonal and influencing skills, with the ability to build trust across different levels of the organisation
Confidence in managing people topics in a commercial environment, where performance, incentives, motivation and retention are key
Hands‑on and pragmatic approach, with the ability to move comfortably between operational HR matters and broader people topics
Strong communication and stakeholder management skills, both locally and with headquarters
Good judgement, resilience and ability to operate effectively in a demanding and evolving environment
Your Essentials
Fluency in Spanish and English required; additional languages are a strong advantage, especially Italian, French, German
Full right to work in Spain
Strong local market knowledge and a well‑established connection to the Valencia employment ecosystem are highly valued
Comfortable working in a multilingual and commercially driven environment
Experience working with external recruitment partners and/or RPO models is highly valued
Availability to support a rapid ramp‑up phase (0–12 months) in a fast‑growing sales environment
Working Hours: Core business hours
Location: Valencia, Spain
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. xpzdshu Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.
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