Overview
Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.
At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.
We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. Elevate your career with us, where development and progress are at the heart of everything we do.
Position
Business Analyst - ITSM Knowledge Manager (m/f/d)
Responsibilities
* Support the operational implementation of knowledge management topics within the ITSM context.
* Work closely with other IT teams to establish the use of knowledge within IT support processes based on ServiceNow.
* Analyze business needs, identify areas for improvement, and report on the results.
* Support local IT units in the individual national subsidiaries in implementing best practices.
* Moderate meetings and independently coordinate interviews and assessments within the knowledge management framework.
* Motivate and inspire our customers and IT colleagues regarding knowledge management.
Your Profile / Qualifications
* Existing IT experience in the ITSM environment.
* Ideally, understanding of organizing and effectively providing knowledge management in IT service & support.
* Knowledge of the ServiceNow platform as a solid foundation.
* ITIL knowledge is advantageous.
* Excellent German and English skills for our international environment.
* High motivation, innovative and solution-oriented ideas, professional demeanor, strong communication, presentation and organizational skills.
Application Details
We look forward to receiving your application.
Rosario Cazorla Mendez
Referenz-Nr. 46341
We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.
Job Details
* Seniorität level: Mid-Senior level
* Employment type: Full-time
* Job function: Research, Analyst, and Information Technology
* Industries: IT Services and IT Consulting
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