Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Salesforce Service Cloud Voice Technical Lead.
Main Tasks:
* Lead CTI integrations and related software across various CRM implementations.
* Support sales initiatives involving CTI, Contact Center solutions, Voice, and Multichannel solutions.
* Collaborate with the Innovation team to evaluate new voice technologies and proofs of concept within CRM environments.
* Gradually take the lead in projects related to Contact Center and Customer Service within Salesforce.
* Coordinate with the development team on integrations using REST, SOAP, and API.
* Participate in analysis, documentation, testing, and support tasks, acting as a consultant in CTI environments.
* Serve as the primary contact with CTI vendors for CRM projects.
* Work with various technologies (Google, AWS, Microsoft), with a focus on Salesforce applications.
Required Experience:
* At least 3 years in a similar role.
* Over 5 years in CTI project/maintenance roles.
* Experience with Salesforce Service Cloud Voice and Genesys.
* High proficiency in English.
What We Offer:
* Permanent contract.
* Flexible schedule and work-from-home options.
* Certification programs with official partners.
* Health insurance.
* Community engagement through Omega in Action.
* Opportunities for professional growth.
About Us:
Omega CRM, part of Merkle and dentsu, specializes in enhancing business experiences through customer-centric solutions, technology, and data, including AI. With over 23 years of experience, a diverse team of 580+ professionals, and recognized leadership in the Salesforce ecosystem in Spain, we serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences.
Our commitment to client satisfaction is reflected in our high ratings and awards such as Salesforce Partner of the Year FY23. We value talent, flexibility, commitment, and innovation, fostering growth through our people.
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