Due Diligence Team Leader | Gibraltar | Onsite
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few.
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose Of The Role
As a Due Diligence Team Leader, you will be responsible for leading and guiding the Due Diligence Team in adhering to the Due Diligence SOP and delivering the organisation’s regulatory and licensing objectives.
You will be responsible for team productivity and quality and handling team and external escalations.
Key Responsibilities
* Responsible for the day-to-day running of the team to ensure all tasks are completed or allocated.
* Review Due Diligence reports and make decisions as to how the business relationship can commence and continue with the customer, thoroughly documenting the rationale behind the decision.
* Review and analyse customer provided documentation relating to customer’s Due Diligence journey including source of wealth and source of funds documentation with the purpose of ensuring that customers are gambling with legitimately derived income with the affordability concerns have been identified and addressed.
* Educate, develop, and motivate staff to meet or exceed service levels, quality, and operational expectations.
* Deliver business requirements within the expected time frame including monthly performance review, delivery of KPIs/121s, quality and spot-checks.
* Ensure team compliance with the regulatory and licencing requirements across jurisdictions.
* Act as first point of contact for escalated queries relating to the full KYC / Due Diligence journey.
* Investigate, manage, and resolve escalated customer queries and complete account reviews and summaries for the Due Diligence Managers and other team stakeholders.
* Deputise for the Due Diligence Manager/s when necessary.
Essential Skills & Experience
* Experience of working within a Due Diligence environment; in particular, experience of reviewing and making key decisions based on customer information.
* Understands end-to-end Due Diligence journey within one or across all territories.
* Knowledge of UK AML Laws, Gibraltar Money Laundering Regulations and GBGC /GGC LCCP’s.
* Knowledge of delivery of coaching, training, and motivation of team and has great communication skills.
* Highly motivated, with strong organisational skills.
* Flexible and able to positively react to change.
* Able to handle pressure and work at pace.
* Good decision-making skills with an objective mind & great attention to detail.
* Understands the importance of delivering great customer service.
* Proactive with suggesting improvements to procedures and SOPs.
Working Conditions
* Working hours is 8 hours per shift with consideration on working nights when required.
* Rendering extra hours during busy sporting events when necessary.
How We Hire
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role, this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
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