Responsibilities
- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
Requirements
- C2 level of Dutch
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate Previous Salesforce.Com knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive can work with minimal supervision
Benefits
- Full-time position, from Monday to Friday, from 9.00 to 18.00
- Salary: 20.555,97 gross/year
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
- Relocation support
- 1 week of initial training.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the worlds largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- International business casual environment.
- Permanent Contract.
- Competitive Benefits package!
-