Customer Care Supervisor • Madrid, Madrid, Spain
Responsibilities
- Lead, coach and manage the customer care team to meet performance and quality standards.
- Develop and implement customer service policies, procedures and best practices.
- Monitor customer interactions across channels (phone, email).
- Collaborate with sales, product and operations teams to improve customer experience.
- Identify trends in customer feedback and recommend process improvements.
- Manage staffing, scheduling and training for the customer care team.
- Ensure compliance with company policies and relevant regulations.
Required Experience
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
Employment Type: Full-Time
Experience: years
Vacancy: 1
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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