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Customer engagement manager (plg)

Filestage
Publicada el Publicado hace 12 hr horas
Descripción

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Location: Remote, Spain

Job Category: Information Technology

EU work permit required: Yes

Job Reference: yad1cp6w-30857

Job Views: 1

Posted: 09.07.2025

Expiry Date: 23.08.2025


Job Description:

About Filestage

Filestage simplifies approval processes, making work more joyful and productive. Our platform helps teams share, discuss, and approve files in one place, including documents, designs, images, videos, and audio files.

We are a fully remote team with members worldwide, on a mission to create seamless approval workflows. We have raised Series A funding and serve over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. This is a fast-growing startup in a booming market.

This role is fully remote and can be based anywhere in Europe.


What you’ll be working on as our Customer Engagement Manager (PLG):

* Own the trial customer journey, analyze user behavior, and tailor outreach to reduce friction and accelerate onboarding.

* Design and execute lifecycle programs across channels to help users set up Filestage for their workflows and reach value faster.

* Collaborate with Support and Product Marketing teams to develop educational content that drives activation and self-sufficiency.

* Identify conversion opportunities through product usage patterns and signals.

* Conduct discovery calls to understand team size, workflow complexity, security needs, and procurement hurdles.

* Guide users through best practices, value realization, and conversion, including recommending plans and closing self-served users.

* Partner with Sales to hand off engaged users with high potential for Enterprise plans, providing full context.

* Provide feedback to Product and Growth teams based on user insights.


Life at Filestage:

We offer fully remote roles with a flexible schedule, a €1,500 hardware budget, 38 days of holiday, and various benefits to support your growth and well-being. We value a strong team culture, transparency, and autonomy.


What you’ll bring to the role:

* Ability to drive product adoption and own commercial targets, balancing activation and conversion.

* Proactive communication skills and a customer-centric approach.

* Skill in translating data into actionable insights and explaining technical concepts clearly.

* Self-starter mentality, comfortable working asynchronously and experimenting rapidly.

* Experience communicating with users across multiple time zones, especially within EU hours.

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