The primary mission of this position is to manage the Region's profit and loss account, clients and human resources by implementing the necessary actions to ensure compliance with the service quality indicators (with the ultimate goal of reducing terminations) and the financial objectives established in the annual operating plan.
Some of their responsibilities:
- Ensuring that the customer is at the centre of the processes, guaranteeing quality and customer satisfaction and the company's activity.
- Make certain compliance and monitor all P&L; lines that affect the Region, proposing the necessary actions to ensure that results are in line with the objectives defined in the Annual Operation Plan.
- Guarantee the sales and margin objectives established by the company.
- Ensure compliance with results-oriented operations KPIs.
- Lead the work teams dependent on this role: sales, operations and quality, leading by example and with behaviours that represent the company's values:
- Ensure and preserve the quality levels and activities of all departments (sales, services, administration) aligned with the QA activities of the Region.
We invite you to join our company, which is undergoing an exciting process of expansion. Here you will have the opportunity to develop a solid and enriching professional career, being part of a dynamic and constantly growing team.
Descripción de la empresa
Rentokil Initial is the world's leading company in Pest Control and Environmental Hygiene services. Our vocation for service and innovation has made the Rentokil Initial Group one of the largest international service companies for companies and individuals in the world.
**Requisitos**:
A person who wants to fill this position needs a mix of experience, interpersonal skills and a strategic mindset to be successful in this role.
In addition, they must have:
- Academic qualifications: we require a University Degree in Business Administration, Engineering or similar.
- Industry experience: Knowing the services sector well is essential. This includes understanding market trends, customer needs and competition.
- Leadership skills: being able to lead and motivate your team, fostering a positive and productive work environment.
- Decision-making skills: being able to analyse information and make strategic decisions that benefit the company and its region.
- Communication skills: The ability to communicate effectively with different levels of the organisation and with customers is crucial.
- Results orientation: A focus on achieving objectives and goals is essential, as is the ability to measure and evaluate performance.
- Adaptability: Since the business environment can change rapidly, it is important to be versátil and willing to adapt to new circumstances.
Información adicional
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Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment._