Customer Success Manager (Spanish Speaker)
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About Us
Canary Technologies is transforming the hotel industry with modern software powered by Canary's hospitality-specific AI platform. Used by over 20,000 hoteliers across 90+ countries, Canary helps hoteliers work smarter and impress their guests. Trusted by major brands like Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western, we are recognized as a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a top place to work according to HotelTechReport. Backed by Silicon Valley investors such as Y Combinator, FPrime, and Insight Ventures, we are shaping the future of hospitality.
About The Role
We’re seeking a proactive Customer Success Manager (CSM) to join our EMEA team. You will ensure successful deployments, foster long-term client relationships, and expand Canary’s presence within Mid-Market and SMB accounts across EMEA. Collaborating with Customer Success, Sales, and Product teams, your work will directly influence our growth and establish you as a key player in hospitality technology in the region.
Responsibilities
* Product Expertise : Understand Canary’s products deeply to communicate their value effectively.
* Client Onboarding : Lead onboarding, gather requirements, conduct webinars, and set up accounts for a smooth start.
* Drive Customer Value : Understand client goals, demonstrate solutions, and minimize time-to-value.
* Relationship Management : Build relationships with stakeholders, identify growth opportunities, and relay client feedback to inform product development.
* Portfolio Growth : Manage a business portfolio, identify growth opportunities, and collaborate with Sales to expand.
* Strategic Insight : Act as a trusted advisor, resolve client challenges, and align with Canary’s goals.
Qualifications
* 3–5 years of SaaS Customer Success experience.
* Experience onboarding clients through technical challenges.
* Managing accounts with annual contracts of $20K–$100K.
* Strong organizational and communication skills.
* Analytical mindset and collaborative approach.
* Confidence and adaptability with technology.
* Hospitality tech knowledge is a plus.
We also offer benefits like Canary Days, Self Improvement Club, Professional Development, Travel and Personal Travel Reimbursements.
Canary Technologies is an equal opportunity employer, committed to diversity and inclusion. Additional Details
* Seniority level : Mid-Senior level
* Employment type : Full-time
* Job function : Other
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