Do you aspire for a rewarding career that lets you do more and achieve more?Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be part of an awesome, diverse team.Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?
Perform all channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and regulationsProvide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunitiesPrepare and analyze quality reports for review with stakeholders and clientsCollaborate with call quality team members and QA Manager to streamline processes and enhance service deliveryDevelop evaluation programs targeting account objectives, ensuring root cause analysis for performance improvementUse call center tools and client systems to gather data and analyze trends affecting quality performancePerform other duties as assigned to support the effective implementation and continual improvement of the Quality Management SystemWho are we looking for?
Candidate must possess at least an advanced diploma, bachelor's degree, or higher in any fieldPreferably with 2 years of relevant experience;
fresh graduates are encouraged to applyExperience in quality audits, root cause analysis, and process improvement initiativesKnowledge of quality tools and methodologiesAbility to train and develop support agentsExcellent organizational, communication, and problem-solving skills in a dynamic environmentWho is TDCX?
TDCX provides transformative digital CX solutions, helping brands acquire new customers, build loyalty, and protect online communities. We serve clients across fintech, gaming, technology, travel, digital advertising, streaming, and e-commerce sectors.Our expertise and strong presence in Asia make us a trusted partner for high-growth, innovative companies seeking to tap into the region's potential. We are committed to #BeMore for our people, clients, and community, which has earned us numerous industry awards, including recognition as one of the best companies to work for in Asia.Join us to experience first-rate workspaces, competitive compensation, career growth opportunities, and exciting perks with TDCX.
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