Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As the Student Housing Application Administrator within GDSO’s Living Technologies Team reporting to the Lead System Architect, you are part of a collaborative and service-obsessed Information Technology Team, partnering with the aparto Operations Team enabling Hines to deliver an industry-leading Student Living experience. Through troubleshooting and resolving system issues within our Enterprise Property Management System, engaging with aparto Operations and other Corporate Teams, you will ensure the delivery of an optimal and frictionless End User Experience for our On-Site Leasing and Maintenance Teams, Regional and Corporate Users, and our Student, Short Stay and Enrolling Student Residents. With our growing Student Housing portfolio, this role will interact with and serve Teams worldwide. As such, this will be a highly visible and collaborative role across the Hines Organization, requiring the ability to create and maintain strong working relationships with other Teams from the peer level up to Senior Leadership across Hines.
This is primarily an in-office worker position reporting into the office four (4) days, weekly. Occasional travel (less than 10% annually) to Europe may be required.
1. Promptly respond to requests submitted through our HelpDesk ticketing system
2. Partner with aparto Operations Team to identify training opportunities for our On-Site Teams
3. Create and maintain End User Manuals
4. Leverage Project Management skills to organize multiple tasks from various Stakeholders
5. System Testing ensuring application fixes and enhancements
6. Liaise between our property management solution provider and our End Users to solve problems
7. On-boarding new site Teams and End User Management application security administration
8. System audits for process and data quality
9. Report development and management
10. On-site End User Training and potentially aparto Operations
11. Occasional weekend work and support for Turnaround
12. Supporting Management with corporate objectives and initiatives as required by aparto Operations and other Teams support
13. Collaborating with teams from different countries
Qualifications
Minimum Requirements include:
14. Student Housing industry property management experience
15. Bachelor’s degree, or other related work experience
16. Excellent troubleshooting and analytical skills
17. Excellent communication skills and service-obsessed approach to End User support
18. Excellent time management skills
19. Solution-oriented approach to problem solving
20. Even-tempered with a bias towards a collaborative work style
21. Proficient with MS Office 365 (., Outlook, Word, Excel, PowerPoint,
22. Proficient with collaboration platforms (., MS Teams, Zoom,
23. Experience using or supporting StarRez or any other Student Housing Property Management System preferred
24. Experience using Smartsheet and PowerBI preferred
25. Related professional certifications preferred (., PMP, DASM, ITL,
Closing
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets.