Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. As a Spanish Customer Operations Representative, you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.
Assisting customers via live chat, telephone, and email, depending on business needs
Participating in training programs to ensure service quality and professional development
Analyzing customer interactions to optimize performance
Using a variety of software and back-office tools
Contributing to specific projects based on business needs and personal strengths
Essential skills and qualities:
Good level of English, both written and spoken
Previous experience in customer support
Experience in the online gambling industry
Hybrid working
Holiday entitlement
Family Support: Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.