PIsotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. /ppAt Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. /ppThe Position: /ppWe are looking for a Customer Success Specialist to join our Trading team. /ppYour key responsibilities: /ppProviding feedback from existing customer requests to Product. /ppGuide customers from the point of purchase, leading user onboarding processes and ensuring they get maximum value from Isotrol products. /ppBuild, maintain and nurture strong relationships with customers, understanding their goals and how Isotrol products can help them achieve them. /ppFollow up on assigned accounts, acting as an expert advisor on Isotrol products to help maximise adoption and encourage retention /ppCollect and internally pass on user feedback for consideration in the evolution of Isotrol's products /ppIdentify new opportunities for product extension by coordinating closely with sales teams /ppAnalyse product usage to identify required actions and Success Stories. Act as the voice of the customer at Isotrol, conveying satisfaction levels as well as identified risks and opportunities. /ppFunctional reference with extensive knowledge of the business of participation in Iberian wholesale electricity markets. /ppYour skills and experience: /ppGood communication skills in English and/or other languages (High level of English-B2)br/Engineering degree preferred.br/Work experience in electrical trading teams /ppWhat we offer: /ppFlexible working hours at the start and end of the working daybr/Remote working availabilitybr/Holidays: 22 working days + 24th and 31st December (when during the working week)br/Summer working hours: From 8.00 to 15.00 every day (from 1st July to 31st August) /ppHere at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. /ppIf you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. /p