Summary
* On-going presence on the sales floor to provide TO’s and Club Rules for all sales presentations.
* Continue taking individual tours in accordance with the compensation plan and Line-In-house Rules.
* Specialize in performance improvement feedback and proposals across all sales channels.
* Adhere to, monitor, and enforce all MVW policies and procedures.
* Deliver superior customer service through professionalism in internal and external customer relationships.
Job Functions
TO’s & Club Rules:
* Provide TO’s at all stages of sales presentations; support sales executives during tours.
* Complete Club Rules documentation for all new sales.
* Become an expert on MVCI products and company policies to provide exceptional TO & Club Rules.
* Engage in self-directed training on products.
* Offer coaching and feedback to sales executives regularly.
* Conduct ride-along feedback sessions on sales performance and report to management.
Individual Tours
* Conduct individual tours as performed by Sales Executives.
* Additional tours may be assigned based on business needs, language, nationality, peak seasons, and by the Sales Manager.
General
* Analyze issues, develop strategies to minimize cancellations, and manage follow-up during cooling-off periods.
* Ensure the sales process is effectively managed, encouraging new purchasers to avoid cancellations during rescission periods.
* Provide comprehensive owner assurance and ensure timely closings, overcoming challenges efficiently.
* Assist in recruitment and conduct job interviews.
* Provide ongoing training and coaching to the team.
* Support the Sales Associate program, including training on rides, round tables, and other sessions as approved.
* Support all sales disciplines throughout the entire sales process, ensuring documentation is complete before leaving.
* Ensure proper check-out procedures at night and proper conduct when leaving the property.
* Maintain professional appearance, including wearing name tags and grooming standards.
* Ensure worksheets and proposals are accurate and complete prior to submission.
* Maintain the cleanliness and organization of the sales center.
* Clearly present first-day benefits and year-end prices on tables before clients leave.
* Monitor the sales floor to assess environment and team needs, waiting for associates to approach for assistance.
* Regularly check voicemail and email.
* Collect referral leads from each contract and contribute to post-sale follow-up to reduce cancellations.
* Train, encourage, and coach the team to improve GSS and AES scores.
* Fluent in English and one additional language is required.
Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.
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