The Company
https://www.swatchgroup.com/en/companies-brands/watches-jewelry/longines
Job Description
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
Profile
Key Responsibilities
* Respond to customer inquiries with professionalism and clarity
* Resolve issues promptly and effectively
* Log and track customer cases using our CRM tools
* Collaborate with other departments to improve customer satisfaction and internal processes
* Collect feedback and suggestions to help drive continuous improvement
Professional Requirements
* Minimum 1 year of experience in customer service or a similar role
* Excellent verbal and written communication skills
* Ability to work well under pressure and in a team-oriented environment
* Proficiency with digital tools and CRM platforms
Languages
Fluent English is a must. Knowledge of additional languages is a plus and will be positively valued.
Job Location
C/ Yuca, 2, 28109 ALCOBENDAS, Spain (Madrid Province)
Company Address
The Swatch Group (España) S.A. Edificio C, Miniparc I Calle Yuca, 2 Urbanización El Soto de la Moraleja ES-28109 Alcobendas, Madrid Spain
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