We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!
Your responsibilities and impact as a Customer Experience Specialist will be:
Supporting clients’ activities by being the very first point of contact for their customers:
* Answering incoming queries from customers and ensuring contractual SLA is maintained
* Identifying issues and providing solutions
* Ensuring a high level of customer satisfaction
* Being a team player and participating in the success of the team and project, e.G. providing cover for absent colleagues together with the team and attending regular team meetings
Skills, qualifications and interests you need to succeed in this role:
* A native level of German and an advanced level of English
* Knowledge about IT platforms, equipment and applications such as Windows/MS Office
* Previous experience in sales (up-selling and cross-selling)
* Being an attentive listener, comfortable and skilled at communicating with people
* Being a team player with high social competence
* Being energetic, innovative and working proactively at a fast pace
* Excitement about intercultural communication and the expatriate lifestyle
* Already living in Madrid and available to start ASAP
What’s in it for you?
* Full-time permanent contract
* 40h/week, rotational schedule depending on the project
* Salary:
starting from 20.500€ gross/year depending on the role
* Opportunity to join an international company
* An open-minded and employee-oriented working environment
* Career development opportunities
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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