Media Markt Saturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe's leading consumer electronics retailer, Media Markt Saturn partners with the world's top tech brands to bring customers the latest and most innovative solutions.
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This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!
Key languages :
Excellent command of German
Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch)
Professional level of English
Main responsibilities :
Communicate with customers via chat, video, and co-browsing tools
Understand customer needs and recommend the ideal product through tailored solutions and expert advice
Support customers with the initial setup and discovery of their new devices
Identify opportunities for cross-selling and up-selling to maximize customer value
Share responsibility for project KPIs through reporting and analysis
Continuously develop your skills and contribute to training materials for the team
Core skills/experience :
Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
Comfortable with digital communication tools and video calls
Ability to build trust and connect with customers in a clear, empathetic, and professional way
Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)
What's on offer :
Fully remote position in Spain
Competitive Salary of EUR 25,000-30,000 OTE
Permanent contract
10% discount on all the company's products
Languages Courses
Medical insurance
Our recruitment process? xpzdshu
Step 1: Interview with our Recruiter to learn more about you
Step 2: Video Interview with the Team Manager and HR Manager
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.