Job Title: Client Service Assistant
Location: Oasis Premium Recovery Centre, Marbella
Schedule: Full-Time (Versátil, including weekends as needed)
Overview
The Client Service Assistant provides daily support and concierge coordination for residents, ensuring comfort, discretion, and smooth day-to-day experience throughout their stay. This role involves direct client assistance, local driving and transport, and coordination of activities, appointments, and personal requests.
Key Responsibilities
- Serve as a primary point of contact for residents regarding daily needs, requests, and logistical arrangements.
- Provide safe and discreet transportation for residents to appointments, wellness sessions, leisure activities, and airport/port transfers.
- Assist with scheduling and coordinating services such as fitness, spa, medical appointments, personal shopping, and dining.
- Maintain a supportive and professional presence, offering guidance and assistance while respecting privacy and boundaries.
- Coordinate and communicate with internal staff and external service providers to ensure seamless client experience.
- Maintain accurate daily notes and handover reports for team continuity.
- Ensure vehicles are clean, maintained, and presentable; manage fuel and basic upkeep.
- Support client wellbeing and comfort within the residence, including assisting with welcome arrangements, orientations, and routine check-ins.
- Uphold confidentiality and the high-standard guest service environment of a premium recovery residence.
Requirements
- Previous experience in hospitality, concierge services, private client services, wellness centers, or luxury residential environments.
- Excellent interpersonal communication and service-oriented mindset.
- Fluent in English; Spanish is an advantage.
- Valid driver’s license and strong driving skills; professional driving or chauffeuring experience preferred.
- Discreet, attentive, calm under pressure, and able to anticipate needs.
- Basic organizational and reporting skills (email, scheduling tools).
Preferred Qualities
- Knowledge of the Marbella/Sotogrande/Estepona region (restaurants, wellness providers, logistics).
- Background or familiarity with wellness, mental health support environments, or lifestyle concierge service.
First aid certification (or willingness to obtain).
Compensation & Benefits
Competitive salary based on experience, paid holidays, structured support and training, and opportunities for career development.