Job Description
Company Overview
Touch-in-Touch is a pioneer in omnichannel payments and a subsidiary of the Société Générale group.
We serve a diverse array of local and international brands both online and in-store, spanning various sectors.
At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all.
We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration.
Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay.
Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.
About Our Team
The Onboarding Specialists team is comprised of driven individuals who are deeply motivated to exceed client expectations.
We thrive on the challenges presented by diverse client needs and are dedicated to delivering innovative solutions.
We value teamwork and believe in leveraging each team member's unique strengths to achieve outstanding results.
Diversity is at the heart of our team.
We embrace and celebrate different backgrounds, cultures, and experiences that our team members bring, fostering an inclusive environment where everyone feels valued and respected.
Moreover, we are committed to providing opportunities for individuals to enhance their skills, stay informed about industry trends, and foster personal growth.
Job Purpose
The Merchant Onboarding Specialist is responsible for managing and facilitating the onboarding journey of new merchants, ensuring a seamless transition from Sales / Pre-sales to operational readiness.
This role focuses on coordination, communication, and process facilitation rather than commercial account management, upselling, or cross-selling.
The coordinator ensures all stakeholders—both internal and external—are aligned, tools and processes are properly introduced, and the merchant is fully prepared for a successful go-live.
Contract negotiations and pricing remain under the purview of the Account Management (AM) team and can still be handled if needed.
Key Responsibilities
* Taking ownership of the merchant onboarding process following the kickoff initiated by the Sales Team.
* Developing and managing onboarding plans, ensuring all stakeholders understand timelines, responsibilities, and deliverables.