Language Travel Consultant - Dutch
Full-time
Overview
We are currently looking for a Language Travel Consultant for our Dutch market, based in Barcelona.
Responsibilities
LTC responsibilities :
* Identifying customer needs through effective questioning and selecting appropriate products
* Using product knowledge to identify sales opportunities and match right product to clients’ requirements
* Offering clients, the product corresponding to client’s needs and expectations
* Preparing personalized quotations by email, mail, over the telephone in face to face meetings and through the various social medias used by ESL
* Maximizing all sales opportunities through customer interaction
* Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.
* Assisting clients throughout all the steps of the sales process until the taking over of the CC
Assures quality of service offered to clients corresponds to ESL quality standards by :
* Applying ESL’s sales processes
* Handling daily dispatched workload following ESL deadlines policies
* Processing clients following ESL deadlines policies
* Offering clients customized consultancy including all information as per ESL policies
* Providing clients, a professional service that exceeds their expectations
* Identifying customer needs through effective questioning and selecting appropriate products
* Following-up clients as per ESL deadlines policies
* Processing complete booking information to CC as per ESL internal policies
* Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities
* Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks
* Contributes to the implementation of the Marketing actions in the office’s area
* Assures effective communication with client, partners, other departments and direct manager
* Adheres to all company policies, procedures and business ethics codes
* Protects organization's value by keeping information confidential
* Special projects as assigned
Customer Care responsibilities :
* Processing bookings
* Managing customers’ files
* Assisting customers before, during and after their stay
* Invoicing courses, collecting invoices and ensuring receipt of payment
* Dealing with problems and special requests, if problem cannot be solved alone, referring to the CC Manager
* Providing personalised advice to each customer, including detailed information regarding every step of the language course
* Knowing the products and services offered by ESL perfectly
* Being available for the department, the CC manager(s) and other employees
* Assisting with any special projects or various administrative tasks as assigned
* Organising and planning their own work
Qualifications
Your professional skills :
* You must have previous experience in a sales position, ideally in a travel agency.
* You possess interpersonal and communication skills.
* You are able to work in an autonomous and organized manner, with a high sense of responsibility.
* You are a Dutch speaker (C1 / C2) and have a very good level of English (at least level C1), any other language is a bonus.
Your personal skills :
* You have a sense of contact and communication.
* You are available and flexible, with a good team spirit.
* You possess a good knowledge of geography.
* You have experience and a taste for travelling.
Benefits
* Creative and rewarding work
* Ticket restaurant
* Discount on private medical insurance
* Half day off on your birthday
* Unlimited tea & coffee
* Free breakfast on Mondays, Free Fruits on Thursdays!
* A stimulating and dynamic work environment
* Free languages courses abroad
Details
* Contract : Permanent contract
* Activity rate : %
* Salary : Gross salary + cheque gourmet card + bonus
* Place of work : Barcelona, Spain
* Start date : ASAP
Job Location
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