Business Process Manager – eCommerce & ERP Integration
The Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems.
The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.
Key Responsibilities
Integration & Solution Alignment
* Translate business requirements into process and data models
* Collaborate with integration and technical teams to ensure proper implementation
* Validate integration flows, including:
* Orders, payments, invoicing
* Product, pricing, and promotions
* Inventory and availability
* Customer and master data
* Order fulfillment tracking
* Ensure consistency in integration standards and data models
Stakeholder & Requirements Management
* Act as the main interface between business and IT teams
* Facilitate workshops to gather and prioritize requirements
* Manage scope, dependencies, and change requests
Governance, Quality & Compliance
* Define and enforce process and integration governance
* Ensure compliance with financial, tax, and data regulations
* Define acceptance criteria and support testing phases (SIT/UAT)
* Maintain up-to-date documentation
Continuous Improvement & Operations
* Monitor process performance and KPIs (accuracy, lead time, error rates)
* Identify automation and optimization opportunities
* Support incident and problem management
* Drive continuous improvement initiatives
Required Skills
Business & Process Skills
* Strong understanding of end-to-end eCommerce processes
* Ability to balance global standards with local needs
* Analytical and problem-solving skills
Technical Knowledge
* Understanding of integration concepts: APIs, REST/SOAP, middleware
* Knowledge of ERP systems (SAP or similar)
* Ability to work with technical teams without being a developer
Communication & Collaboration
* Strong communication and facilitation skills
* Ability to work with cross-functional teams
* Ability to influence stakeholders without direct authority
Support & Coordination
* Provide second-level support
* Coordinate external partners
* Train stakeholders on new processes
Qualifications
* Bachelor's or Master's degree in Business, Information Systems, Engineering, or related field
* 5–10 years of experience in business process management, eCommerce, or ERP integration
* Experience with eCommerce platforms and integration solutions
* Experience in global and complex environments
Key Attributes
* Innovative mindset and ability to challenge the status quo
* Strong organizational and coordination skills
* Adaptability in fast-changing environments