German-Speaking Customer Service Agent | Lisbon, Portugal- Relocation Support for Work-Permitted CandidatesHow to ApplySend your CV to can.dinler@cbtalents.org or Use Application FormJoin an international customer experience team supporting global digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services.We are currently hiring German-speaking Customer Service Agentsfor several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in a dynamic multicultural environment.What You'll Do- Provide customer support via phone, chat, and email in German- Assist customers with service inquiries, account questions, and troubleshooting- Handle customer cases with professionalism and attention to detail- Maintain accurate documentation in internal systems- Investigate and resolve issues following platform guidelines- Work collaboratively with internal teams to ensure excellent customer experienceWhat We're Looking For- C1/C2 German (mandatory)- English B2 or higher- Strong communication and customer service skills- Ability to work in a fast-paced international environment- Strong analytical and problem-solving abilities- Comfortable working with digital tools and systemsAdditional project-specific advantages:- Experience or knowledge in digital marketing or web design- Experience in fraud investigation, risk analysis, or e-commerce support- Strong attention to detail and investigative mindset- Experience with Microsoft Word and ExcelWork SchedulesSchedules vary depending on the project:Sunday – Friday | 05:00 – 20:00 (rotational shifts)Days Off: Saturday + 1 rotational dayUber support up to €25 for early shiftsMonday – Sunday | 08:00 – 23:00 (rotational shifts)2 rotational days offMonday – Friday | 07:30 – 20:00 (rotational shifts)Weekends offMonday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)Future possibility of 24/7 operationsSalary & BenefitsPerformance Bonus: up to €100/month (11 months)Attendance Bonus: up to €180/month (11 months)Additional benefits:- Health insurance from day 1 (fully covered after 6 months)- Paid training and onboarding- International working environment in LisbonIf you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact...#J-18808-Ljbffr