Client Service Assistant (eBilling and Collections)
Client Service Assistant (eBilling and Collections)
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We are looking for an engaging, open minded and tech savvy professional to join our well established and dynamic Collections department. In this role your main focus will be to respond and assist efficiently with registration and set up of new clients’ accounts in their chosen ebilling portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical, invoice or collections problems, ensuring that e-billing invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with E-billing Team Lead, Collections Team as well as Clients, Sales and other Stakeholders to problem solve any issues that may come up in relation to such portals and invoice submission.
Responsibilities:
* Assist with new client registration and onboarding into current or new e-billing portals
* Assist in completing necessary vendor forms, compile and produce accurate documents and share as required
* Create, update user details and guide on the access and use of various e-billing portals
* Monitor and follow up with Sales to ensure correct e-billing invoices are uploaded in a timely manner (<7 days from invoice date) and occasionally upload volumes of invoices on Sales behalf as required
* Work towards set e-billing goals in the effort of reducing global over terms revenue/collections
* Assist in maintenance of the company information on platforms, troubleshoot issues with platform support teams as required
* Maintain our central databases of login details and others
* Respond and resolve any other ebilling queries
* Complete all other tasks that are deemed appropriate for this role and assigned by your Manager
* Cover for team absences and support collections efforts with some ad-hoc collections projects/tasks as deemed appropriate by Senior Collections members, Collections Manager or AR Manager
Required skills:
* Technical and technology savvy mindset
* Ability to problem solve and think outside the box
* Professional manner
* Excellent communications skills in speaking and writing with ability to communicate on any level
* Methodical and organized
Required experience and qualifications:
* Minimum Bachelor’s degree or its equivalent
* Previous experience working with a ticketing system and handling client and internal inquiries
* Entry level, min. 1-year experience working in professional settings such us client onboarding, accounting, client support/administration
* Prior working knowledge client onboarding or working knowledge of at least 1 of the e-billing portals like Ariba, Coupa, Tungsten, Legal Tracker or other
* Proficiency in Microsoft Office (Word, Excel, Outlook etc.,) or other beneficial applications
* Numerical Aptitude
Desired skills and experience:
* Fast self- learner
* Prior working knowledge client onboarding or working knowledge of at least 1 of the e-billing portals like Ariba, Coupa, Tungsten, Legal Tracker or other
* Enjoys talking on the phone & communicating over email
* Proficient in English language and a working level of French or Spanish would be an advantage
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* Seniority level
Entry level
Employment type
* Employment type
Full-time
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* Job function
Accounting/Auditing, Administrative, and Customer Service
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Translation and Localization
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