Overview
Candidates for all UK Tower recruitment processes can only be located in Spain, Poland, the UK, and Portugal; no other countries.
The Cloud Contact Centre team is responsible for the support and transformation in Santander's Amazon Connect and SCV services based on AWS and Salesforce SaaS platforms that enable Santander to handle customer interactions.
Our Amazon Connect services are primarily based on Amazon Lex, Amazon Contact flows and Lambda functions Python that integrate with internal and third-party systems such as Payments backend, Accounts services, Nuance Voice Biometrics and AWS services such as DDBs, Kinesis, API Gateway.
This job posting is for developer roles that will form a pivotal part in the Agile squads leading transformation and BAU activities.
You will be joining an IT Digital team located in Lisbon, Malaga, Madrid or Cantabria that works together with Santander UK.
Responsibilities
Developer role working with the technical leads in the Cloud Contact Centre. Working in an Agile squad as AWS Developer taking user stories related to primarily AWS Lambda development as well as Amazon Connect and Amazon Lex.
Mandatory Skills
* High priority to have AWS Lambda and Python skills
* Development and implementation using Python on AWS Lambda functions
* Development and implementation of Amazon Connect solutions with Contact Flow and Amazon Lex development
* Practical programming language experience in Python must and Java, JavaScript
* SDLC of software design and implementation, security cloud, infrastructure as code and CI or CD such as Git workflows
* Continuous delivery systems and methodologies on AWS such as CloudFormation, SAM CLI
* AWS overall architecture AWS Cloud Fundamentals
* Strong written and verbal communication skills in English minimum C1
Nice to Have Skills
* AWS certifications
* Familiar with Agile methodologies Scrum and Kanban leveraging JIRA and Confluence
* AI training or experience
* Experience in Contact Centre and IVRs
Qualities
* Team player
* Energetic, motivated and determined
* Pragmatic and results-oriented
* Adaptable to diverse set of technical responsibilities
* Excellent analytical and problem-solving skills
* Productive and able to manage time effectively
Years of Experience
More than 1 year
Qualifications
Nice to have Bachelors degree in Computer Science, Engineering, or a related field experience.
Job Information
* Job Function: IT Software : Software Products & Services
* Company: virtusa consulting services pvt. ltd.
* Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)
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